About
Experienced customer support and success leader within Nigeria’s banking sector, transitioning into health-tech support roles. Holding a Master of Science (2019–2023) and currently pursuing a Ph.D. in Computer Science (2024–2026) at Obafemi Awolowo University, Ile‑Ife, with strong emphasis on technology application and service delivery.
Work
Lagos, Lagos, Nigeria
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Summary
Led customer support and electronic channels at Access Bank, overseeing a team delivering multichannel support through digital and electronic banking products, ensuring high service standards across Nigeria’s leading retail banking operations.
Scottsdale, Arizona, US
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Summary
Provided technical support and customer success services for users of MyezCare, a U.S.-based health-tech platform targeting caregivers, coordinating issue resolution and enhancing user satisfaction in a tech-enabled healthcare environment.
Nigerian National Petroleum Corporation (NNPC)
|Industrial Trainee
Shagamu, Ogun, Nigeria
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Summary
Undertook industrial training at NNPC, gaining exposure to corporate operations and processes in Nigeria’s oil & gas sector.
Education
Osun State College of Technology
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Statistics
Skills
Customer Support & Success
Customer Success, Tech Support, Support Leadership, Electronic Channels.
Digital Banking
Electronic Channels, Digital Transactions.
Technical Communication
Issue Resolution, Support processes.
Research & Analytics
Computer Science research, PhD-level research.